Shipments and Returns
Your pack / Item shipment and Delivery
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Gateway Deliveries with tracking and drop-off without signature. If you prefer delivery by Gateway Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
- We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
- We cannot guarantee availability of all products at all stores. In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another acceptable arrangement for the completion of your order.
- We reserve the right not to accept any order.
- The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
- Our minimum purchase online is 12 standard bottles or their equivalent (9 litres) of wines and spirits, any mix. This minimum purchase does not apply to Gift Solutions gift packs or En Primeur wines, which are sold separately.
- All goods are offered subject to availability. We cannot guarantee the availability of specific vintages.
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